Frequently Asked Questions (FAQ)

Below is a list of frequently asked questions, and their answers, separated into categories that we hope are easy to understand and will quickly get you the answers that you’re after.  These FAQs are also searchable from the “search” bar that is found on all pages.  So you can always find what you’re looking for in several ways.

General

Please avoid using FlexBeam over irritated skin, for tanned and darker skin tones, reduce the time of exposure from ten minutes to five minutes to learn how your skin reacts to the energy emitted by the FlexBeam.

Our team have developed a set of Guidelines to help you to get the most out of your FlexBEAM. 

Check these out and if you need more information contact our Customer Support Team.

Red light therapy is considered to be safe. Similar to sunlight, photons of light give you energy and improve wellbeing. 

Red light therapy has been used since 1967 and has become more widespread since the ‘90s with advances in LED technology.

There are thousands of clinical studies that support the safety and effectiveness of red light therapy, including by organisations like NASA.

In 2018 the FDA even added certain classes of red light therapy devices as ‘exempt’ due to the inherent safety of the technology.

The FlexBEAM is safe to use in most situations but there are some times when you need to be careful. 

If you are light sensitive take care and begin by shortening program times. 

Consult your healthcare practitioner prior to use if you:

  • are pregnant 
  • are currently undergoing chemo/radiotherapy with active cancerous tumours
  • have thrombo-embolism or bleeding  
  • have any acute systemic infections
  • have a heart condition

Never look directly into the lights during use, powerful invisible infrared light is being emitted. We’ve provided safety goggles to wear if you are using the device within 30cm of the eye. 

A full set of warnings and cautions can be found in the FlexBEAM Instructions for Use that come with your FlexBEAM. Read these warnings and cautions prior to use. 

Although there are no known side effects of red light therapy, for some long-term issues you may notice a temporary increase of your symptoms as your body starts to heal. This will usually only last for a short time.

Contact our Customer Support Team if you have any questions.

The fastest way to get your answer is to browse our FAQs and see if your questions have already been answered. Type in the main keywords of your question in the search bar.

If you still need help, you can contact our Customer Support Team by creating a support ticket or writing an email to support@recharge.health

Yes. By all means share it with your family and friends. You can clean the FlexBeam with a damp cloth or cleaning wipe between uses if you need to.

No. For hygiene reasons do not place the FlexBEAM over an open wound.

Yes, but we don’t recommend placing the FlexBeam on the head. Due to systemic effects, using red light therapy on another area of the body, such as the gut, may have a positive effect on headaches.

It is best to consult your healthcare practitioner prior to use if you are pregnant. 

Yes. Our team have developed a set of guides to help you to get the most out of your FlexBeam.

If you need more information contact our Customer Support Team by creating a support ticket or writing an email to support@recharge.health to arrange your replacement

Clean the FlexBEAM when the mains power is off. 

It is only necessary to clean the device when it becomes dirty. To clean simply use a damp cloth to wipe it off or use an alcohol wipe.  Do not use other cleaning solutions or products that contain ammonium chloride as it may damage the housing. Never spray cleaners directly on the device, as this may cause cracking of the plastic.

Most sessions range from 10 minutes to 30 minutes. Check out our guides for details.

If you extend the exposure time, you may diminish the effect of the biphasic dose response to red light therapy.  

Our guides have been developed with optimal timing, more is not necessarily better in the case of red light therapy. 

No. We don’t recommend using FlexBEAM over the breast or breast implants.

You may begin to notice the effects immediately or within the first few days. In some cases, like if you are seeking support for a long term problem, then it may take a few weeks. 

Contact our Customer Support Team if you are not happy with how the FlexBEAM is working for you. We can answer any questions and have a wealth of technical and medical knowledge that should be able to help you get the results you want.

You can create a support ticket or write an email to support@recharge.health to arrange your replacement.

Yes. But always use caution if you have a heart condition. Avoid placing the FlexBEAM over the heart and shorten your program times. If you have concerns, seek advice from your healthcare practitioner before use.

Seasonal Affective Disorder (SAD) can be treated using SAD lamps. These are full spectrum lamps with more wavelengths of light than the red and near infrared light that the FlexBeam uses. 

There is growing evidence that red light therapy is an effective therapy for depression and anxiety, some of the main symptoms of SAD.

Yes. The FlexBEAM is generally safe to use if you are taking medications but seek advice from your healthcare practitioner prior to use to be sure. 

Yes. Generally, the FlexBEAM is safe to use over plastic implants. Caution should be used if you have metal implants. Do not exceed recommended treatment times.

You can use the FlexBEAM any time. The session will leave you feeling more relaxed and balanced. Some people may find that they are very energised after a session. If you are experiencing this then you may prefer not to use the device late at night.

No. Light can’t penetrate well through fabric so you’ll get the maximum benefits using the FlexBEAM directly on the skin.

Yes. The FlexBEAM can be used on pets. Begin by shortening program times to 3-5 minutes.

Both the FlexBeam and far infrared saunas emit infra-red light. However, saunas emit light of a longer wavelength, typically above 3000nm, so the healing effect comes from the heat output rather than the light output.

Yes. When in use you will feel a soothing warmth from the FlexBEAM. If this feeling becomes uncomfortable stop the program immediately. 

No. The FlexBEAM cannot burn the skin. This is because the therapeutic effect from the FlexBEAM is due to light, not heat. 

Not yet. The FlexBeam is currently classed as a wellness device as defined by  the FDA document “General Wellness: Policy for Low Risk Devices – Guidance for Industry and Food and Drug Administration Staff”.

Wellness

Please exercise caution when applying FlexBeam over tattooed skin, although there is no evidence of adverse effects from using FlexBeam or other LED near-infrared emitting devices on tattooed skin, dark ink can absorb the energy emitted and produce skin discomfort and blisters.

Please avoid using FlexBeam over irritated skin, for tanned and darker skin tones, reduce the time of exposure from ten minutes to five minutes to learn how your skin reacts to the energy emitted by the FlexBeam.

Yes. There are many studies showing that red light therapy has a positive effect on mood. These are some of our favourites .

Check out our Wellness Applications  guides to see how to use the FlexBEAM to help with your mood.

The FlexBEAM can be used to improve your health and wellbeing. It’s great if you need an energy boost, want to feel more relaxed or to prepare for or recover from a workout. It can also be used to support issues you have anywhere on the body and may assist with the healing process. Check out our guides for all of the details.

Yes. There are many studies showing that red light therapy can improve sleep.  Check out our guide FlexBEAM for sleep to see how to use the FlexBEAM to help with sleep.

Yes. There are many studies showing that red light therapy can help with stress management by activating the parasympathetic tone associated with improved sleep and relaxation. Check out our Wellness Applications to see how to use the FlexBEAM to help manage stress.

Yes. There are many studies showing that red light therapy can improve sports performance by enhancing muscular performance and reducing fatigue. It can also be used post-workout to assist with recovery. These are some of our favourite studies.

Check out our Specific Applications guides to see how to use the FlexBEAM to help with sports performance.

Yes. Studies show that red light therapy optimises cellular ATP production, leading to improved aerobic energy processes in the mitochondria. This means that cells are better able to withstand fatigue and leads to an increase in endurance.  These are some of our favourite studies.

Check out our Specific Applications guides to show how to target different parts of the body to increase endurance.

Yes. Studies show that red light therapy helps to improve physical performance and build up muscular strength. These are some of our favourite studies.

Check out our Specific Applications guides to show how to target different parts of the body to increase muscular strength.

Yes. Studies show that using the mechanisms of energy transfer and enhanced cellular secondary signaling red light therapy optimizes cellular energy processes resulting in improvement of microcirculation and quality cellular breathing.

Check out our FlexBEAM for Breathing guide to show how to use FlexBEAM to improve breathing.

Yes. Any healing is improved with better blood flow in and out of the damaged area and there are many clinical studies showing red light therapy helps with the healing process. These are some of our favourite studies.

Check out our Specific Applications guides to show how FlexBEAM may be used to support healing in different parts of the body.

Yes. Many studies show that red light therapy can increase collagen and help with scar healing. These are some of our favourites.

Check out our FlexBEAM for skin guide to show how to use FlexBEAM for your skin.

Yes. Recent research papers on the subject indicate that testosterone production may be increased by using red light therapy.

Order Information

Did you order a FlexBEAM with a Travel Case included? Did you leave a comment near the start of our campaign? Did you take advantage of a special perk to get a free travel case? Then when you opened the box for your new FlexBEAM, there it was in al it’s glory!

Yes the FlexBEAM but no Travel Case!

Well we decided to make the call to get you the device as soon as we could whether or not we had received the travel case to stock. We did post an announcement on the Indiegogo platform May 7th, to let everyone know this was happening. But to be fair not everyone is paying attention to those posts so you may have missed it.

Basically, the short answer is that we have good records of everyone who has a travel case due and we will send it out as soon as we can get them in stock.

We apologize for the last delays and contiune to push hard to fulfill our orders completely.

Thanks for your support!

Recharge Health

While we try to get the device to you wherever you may be, there have been some countries that have made this a bit difficcult.

Russia – We can only ship to a Company that has an import license.

Spain and Portugal – Have repeatedly denied our shipments

Brazil – Charges such a high VAT and Duty charge that our customers have refused shipments and we have to destroy the devices.


Because of these difficulties, have decided to stop taking orders for those regions until we can solve the issues.

Contact the Customer Support Team directly by creating a support ticket or writing an email to support@recharge.health and we will be happy to assist you.

Import taxes are dependent on your country.

Import duties and taxes are country-specific and will be calculated and charged during checkout.

At this point, we are only selling via the Indiegogo Crowdfunding platform. You should first try to cancel your order through your Indiegogo account.

If you continue to have difficulties, contact the Customer Support Team directly by creating a support ticket or writing an email to support@personalrecharge.com and we will be happy to assist you.

If you’re not happy with how the FlexBeam is working for you, contact our Customer Support Team by creating a support ticket or writing an email to support@recharge.health. We can answer any questions and have a wealth of technical and medical knowledge that should be able to help you get the results you want. 

If you’re still not satisfied, and it’s within 30 days of when you received your FlexBeam, get in touch for the 30 day money back guarantee*. 

*postage and handling not included.

FlexBEAM has a 2 year warranty with the following conditions:

Please contact Recharge in case of product failure. The battery is the only user serviceable part of this product. All warnings, cautions, and instructions contained in this manual must be followed to ensure full warranty coverage. To obtain service, contact Recharge (+66 649 989 836 or contact@recharge.health), or an approved distributor, for a Returned Goods Authorization (RGA) number. Without the RGA, your device may be stopped at customs. 

Send the entire unit, with all accessories (if applicable), packed in the original box. Freight and insurance is prepaid to the address provided to you by Recharge. Include in the package a copy of your original invoice and a note describing the problem. Be sure to include your return address, phone number and/or email address, if available. Recharge will not be responsible for damage incurred due to improper packaging or shipment. Recharge warrants to the original purchaser that each new FlexBEAM is free of defects in workmanship and materials under normal use for a period of two years from original purchase date, except for the battery, and carrying case if provided. During the warranty period, the sole obligation of Recharge shall be, at the option of Recharge, to repair or replace the FlexBEAM without charge. If the FlexBEAM is outside the warranty coverage period any requested repairs or replacement charges will be invoiced to the customer. If Recharge determines there is a defect covered by this warranty, the repaired or replaced product will be shipped back, freight and insurance prepaid. 

If Recharge determines, in its judgment, that the product does not Product Specifications contain defective workmanship or materials, Recharge will return the product and invoice the customer for the repairs, return freight and insurance charges. The warranty is voided immediately if the product has been subjected to abuse, accidental damage, damage in transit, negligence, acts of nature, or damage resulting from failure to follow operating instructions, or alteration/disassembly by anyone other than Recharge. Recharge shall not be liable for any direct, indirect, special, incidental, or consequential damages, lost profits or medical expenses caused by any defect, failure, malfunction, or otherwise of the product, regardless of the form in which any legal or equitable action may be brought against Recharge (such as contract, negligence, or otherwise). In no event shall Recharge liability under any cause of action relating to the product exceed the purchase price of the product. Repair or replacement of the device under this warranty will not extend the original warranty time period.

Technical

Yes. The FlexBEAM is rated for continuous operation and can be used while plugged in and charging.

See our guide “How to Use Your FlexBeam”  for all of the info you need to get started. If you still need help contact our Customer Support Team by creating a support ticket or writing an email to support@recharge.health

No. Your FlexBEAM comes with the correct adapter for your country.

If you’d like to purchase a full set of adapters for use when traveling contact our Customer Support Team by creating a support ticket or writing an email to support@recharge.health to arrange your replacement

Charge time is 2 hours from empty to full. The FlexBEAM is rated for continuous operation and can be used while plugged in and charging.

This depends on the program you are using. Different Modes require different amounts of energy, so your battery will last longer if you are using less energy-demanding Modes, and the other way around.

Based on our testing, a fully charged FlexBEAM can be used:

Preset 1: Red Glow16 times
Preset 2: Dual Wave11 times
Preset 3: Infra Deep9 times

A combination of Modes can influence the number of applications you can get before you need to recharge your FlexBEAM.

It takes approximately two hours to fully recharge a completely empty battery.

The typical lifespan of the FlexBEAM battery is 600+ charge cycles, or around 9000 sessions. If you charge once per day then the battery should last more than 2 years. 

Battery pack replacements are available. Contact our Customer Support Team.

Yes. The FlexBEAM can be taken on a plane, either in carry-on or checked luggage.

The light emitted from the FlexBeam is red light at 625-635nm and near infrared light at 810-850nm.

Near-infrared light is not in the visible light spectrum and is not seen by the human eye. You will only  see the red lights when FlexBEAM is on but don’t worry, the infrared light is there and doing its job.

No. The light emitted from the FlexBeam is red light at 625-635nm and near infrared light at 810-850nm.  UV light has shorter wavelengths and typically ranges from 10 to 400nm.

No. UV-B rays are required to produce vitamin D via sunlight.

No. The FlexBeam has been designed to have very low EMF emissions. Mains electricity is a major source of non-native EMF. Since the FlexBeam runs from a battery there is less non-native EMF output.

ParameterSpecifications
Configuration3 light pods, 2 infrared and one red LED in each
Wavelength6 x 810-850nm, 3 x 635nm LEDs
Power source
90-265V AC input power supply with 15V, 2.5A output
Maximum Optical Power Output

 
Red = 60mW/cm2
Infrared = 100mW/cm2
Frequency Modulation
Pulsed between 10-100% duty cycle
Treatment programs
3 preset programs
Treatment time
10 minutes per program
Button interface
3 buttons – on/off, program selection, play/pause
Battery
Rechargeable Lithium-ion battery in separate battery pod
Weight
FlexBeam = 0.775kg
Enclosure
ABS-PC plastics and silicon connecting strap
Cooling
Active cooling by fan
Safety
Over-temperature and over-current automatic shutdown features
Accessories
Power adapter cord, travel sleeve, mini band, body band, duo band
Compliance

 
IEC60601-1, IEC60601-1-2, IEC60601-1-11, IEC60601-2-57,
ISO10993-1:2009